With our easy to use Interactive Voice Response (IVR), your business can realize immediate savings with a demonstrable lower cost per call. It also helps to filter out those clients who can be served more effectively by automated services, freeing up the time for your agents to handle the more complex cases in the most effective way.
Click to Call
It is a unique feature of VoIP calling that will save you both time and money. It is used to convert web traffic into hot leads, and any outbound calls will have the caller ID of the company, thus increasing confidence and trust.
If you’re considering a cloud telephony solution for your business, then regardless of your size, there are a range of distinct advantages that will benefit your business, your customers, and your bottom line. Switching to a cloud telephony solution is often quicker and easier than you would think, and with so many advantages to doing so, it presents a highly compelling case for consideration.
Text to speech
Text to speech (TTS) is the foundational technology behind high-quality self-service apps. It can give your business the ability to deliver intelligent self-service options while improving customer experience and reducing the workload of your team in the process. By using text to voice, you can reduce operational costs and uniform your overall brand image in the process.
Speech to text
Implemented speech to text in your business with Vertex SMS is easy. Our voice to text solutions are affordable and ideal for those looking to increase productivity in their organization. With this technology, you can create high-quality documentation quickly while automating repetitive tasks to save your business time and money.
When a customer calls your business, and there is nobody available to answer the call, there are a number of things that can happen. Without hold music, and if the line keeps ringing, it may give the impression that the phone lines are not being manned, and this could quickly result in them hanging up. However, when you add hold music to your phone lines, this tells the caller you are aware they are waiting, and with the right music, it can make the experience of waiting a little more bearable.
Call routing solutions have long been hailed as a great way to improve customer experiences, make better conversions, and optimize your agent’s resources. This type of technology helps your customers to be connected with the most suitable agent, and to get their queries and questions resolved in the most time-effective manner.