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viber for business

Viber for Business.
More than text.

One platform that engages, supports, and converts. Build personal brand-to-consumer connections with rich messages and SMS fallback for full reach.

features

Engage at every step of the customer journey.

Better customer experience equals loyal customers. Delight your customers through the entire journey with personalized messages via Viber Business API or our self-service interface.

Rich Message & CTA Content

Augment your text with images and buttons. Send better-looking, more engaging messages up to 1,000 characters.

Trusted Commercial Account

Build credibility with a verified business account. Customers see your brand with a verification badge, logo, contacts, and description.

Business Inbox

Your messages land in a dedicated folder, always pinned to the top, not competing with personal chats. Higher open rates.

SMS Cascade

If a Viber message doesn't reach the user, we automatically fall back to SMS. Highest possible delivery, every time.

why viber

Why Viber for business.

Lower cost

Viber messages are typically 30% cheaper than SMS in most markets. Cut your messaging costs without sacrificing reach.

Higher engagement

Rich content, branded sender, and interactive buttons drive engagement far above plain SMS.

Built-in trust

Verified business accounts mean customers know they're talking to the real you - not a scam.

use cases

Use cases.

Marketing & Promotions

Send rich, branded promotions with images and call-to-action buttons. Drive sales with high-engagement campaigns.

Order & Delivery Updates

Keep customers informed at every step - from confirmation to delivery. Branded messages build trust.

Customer Support

Two-way conversations directly in Viber. Resolve queries faster on the channel customers already use.