Terms of service

These terms and conditions of use of the SMS Messaging Platform means an agreement concluded between SIA VERTEX LV, entity code 50003866501, registered office at Jatnieku str. 77A-24, Daugavpils, Latvia (hereinafter referred to as “VERTEX”) and a client of the SMS Messaging Platform (hereinafter referred to as the “User”).

By registering or using the SMS Messaging Platform, the User confirms that he/she has read and fully understands this Agreement.

By signing the Agreement, the User confirms that he/she has reached the age of 18 and has sufficient legal capacity to conclude the agreement. The User will only use the SMS Message Platform for legitimate purposes under this Agreement and the instructions provided on the website http://www.vertexsms.com (hereafter referred to as the “website”).

1. General

1. In this agreement “we”, “us”, “our” or “Vertex” refers to SIA VERTEX LV. We have our statutory seat in Daugavpils, Latvia.

2. Only these Terms, and no other Terms, apply to all Services Vertex provides to you, unless we agree otherwise in writing. If you use our Services, you accept these Terms and they will become a legally binding agreement between you and Vertex.

3. Our Privacy Statement are part of these Terms. You can find these documents here: www.vertexsms.com/privacy. By using our Services, you confirm that you have read these documents and that you agree and shall comply with them. When we refer to ‘Terms’, we refer to all these documents and these General Terms and Conditions.

4. In this agreement, a "party" means either you or Vertex. When we refer to services, this includes all the services we offer, including any other service as described on our website ("Services").

5. We may change these Terms from time to time. If we do, we will notify you in advance via e-mail or through our website of any material revisions. If you continue using our Services, this means you agree to the changed Terms. If you do not agree to the changed Terms, you should not use Vertex’s Services.

2. Services

1. We will provide you with our Services in accordance with these Terms.

2. We are entitled to have third parties perform a part of our Services or proceedings. We do not guarantee that our Services are always available or without disturbance. If there is any unavailability or non-performance of our Services, you have the right to claim service credits that where lost due to the problems that occurred. We will not have any other obligation to compensate you for unavailability or non-performance of our Services. Vertex shall not be liable for any short-term or long-term interruption of the data transmission to the recipient of the communications sent through our platform. All periods and dates specified by Vertex are target dates, unless expressly agreed otherwise in writing.

3. We may decide in our sole discretion if we are able to provide you with our Services. We may change the eligibility criteria for the use of our Services at any time, in our sole discretion. Only if we decide we do not want to provide you with our Services, we will refund any unused prepaid credits or balance.

3. Pricing and Payment

1. You pay for our Services up-front by purchasing a prepaid balance or prepaid credits. Your purchased prepaid balance or credits will be added to your account. We will charge your prepaid balance or credits for the Services you use at the actual fee rates specified on our website (https://vertexsms.com/en/pricing). We have the right to change these fee rates at any time. We will publish changed fee rates on our website. All fee rates we publish exclude any applicable taxes and banking fees. You are responsible for and shall pay all taxes and fees applicable to your use of our Services.

2. If we send you an invoice for the use of our Services (other than for the purchase of prepaid balance or credits), such invoice must be paid within 14 days after the invoice date in the currency and to the bank account specified in the invoice. If you do not agree with our invoice, you must let us know within 14 days after the invoice date. If you dispute an invoice, this will not suspend your obligation to pay the invoice before its due date. If you do not dispute an invoice within 14 days after the invoice date, you no longer have a right under this agreement to bring any dispute or claim regarding that invoice.

3. You have no right to partially rescind an agreement with Vertex, or to suspend or set off any payment obligations against us. If you fail to pay an invoice within the payment term, you are in default under this agreement.

4. Your compliance obligations

1. When using the Services, you shall comply with all laws and regulations applicable to the use of the Services and with these Terms or any other terms as agreed between us.

2. You shall not use the Services or permit the Services to be used to transmit any illegitimate content. Illegitimate content includes, but is not limited to content that:

3. You are solely and fully responsible for the content of communications sent by you or on your behalf through our platform. You have to implement adequate measures to prevent that the Services are used in violation of these Terms or applicable laws and regulations and to prevent unauthorized access of our platform through your software or systems.

4. You may not use the Services or permit the Services to be used by any competitor of Vertex or any other service provider which performs services substantially similar to Vertex’s Services without our prior written consent. You shall not resell the Services to third parties or accept any form of compensation or financial gain from third parties for the use of the Services, or for allowing third parties to use the Services, without our prior written consent. You will not use our Services in such a way that it harms or can harm the interest of Vertex or its advertisers.

5. You may not submit through our Services any social security number, passport number, driver’s license number, or similar identifier, credit card or debit card number, employment, financial or health information, or any other information which may be subject to specific data privacy and security laws, such as the Gramm-Leach-Bliley Act (GLBA) or the Health Insurance Portability and Accountability Act (HIPAA) applicable to Services provided in the United States of America, without our prior written approval.

6. We may require you to identify yourself using a passport or other identification document, or provide financial information to us. In such events, we approve that you submit the information referred to in clause 4.5.

7. You agree to keep confidential any username and passwords provided by Vertex to you. You shall notify us immediately if you suspect or know that your username and password are stolen or used by third parties. You remain solely responsible for all authorized and unauthorized use of your username, password or account.

8. You must provide us with any information reasonably requested by us:

▪ to confirm your compliance with your obligations under these Terms; or

▪ in response to any request made by any legal, regulatory or governmental authority or telecom operator.

9. If you have a complaint on the performance of our service, you have to notify us within eight (8) days after you discover the issue. Your notice to us must contain a description of the failure as detailed as possible, so we can respond to the issue adequately.

5. Data Protection

1. You guarantee that you have obtained all required and valid consents under the applicable data protection laws and regulations (such as the EU General Data Protection Regulation) as required for the processing of personal data by Vertex for the performance of our Services. You acknowledge that Vertex has the right to view any electronic communications sent or received by the you through our platform, to check if the content meets the requirements of these Terms or applicable laws and regulations.

2. You and Vertex both acknowledge that with respect to the processing of personal data on end-users that you provide to us through our Services, Vertex is the data processor. If you wish to enter into a data processing agreement with Vertex, you can send a request to dp-lv@vertexsms.com and we will provide you with a pre-signed version of our Data Protection Annex.

6. Intellectual property

All intellectual property rights in our platform, Services, materials, documentation or any other functionalities we offer to you, also upon your request, remain exclusively with Vertex. These Terms do not grant you any rights, intellectual property rights, or licenses in respect to our platform, our Services or other documentation or materials provided by you.

7. Disclaimer

1. We expressly do not guarantee that electronic communications sent by you through our platform are received properly and on time by the end-user. You acknowledge in this respect that Vertex’s platform only operates as a conduit for the transmission of electronic communications. Our Services do not extend to the actual delivery and receipt of electronic communications but are limited to the proper functioning of our platform.

8. Liability and compensation of damages

1. Vertex will not be liable for any damages caused by:

2. We will only be liable under these Terms if:

3. We will only be liable for direct damages. We will not be liable for indirect damages such as consequential damages, loss, revenue, profits, data, business, anticipated savings, damages resulting from third party claims or any other damage caused by business stagnation.

4. Nothing in these Terms limits our liability for damage caused (i) with willful intent, fraud, or gross negligence, or (ii) for damage relating to death or personal injury caused by our negligence.

5. If you violate any of your obligations under these Terms, we may terminate or suspend your account and our obligations immediately, without us having to pay any compensation. In addition, in such event we have the right to charge you with an immediately payable penalty of EUR 5.000 per violation. This penalty is in addition to any other rights of Vertex to claim performance under these Terms or compensation of damages.

6. In case Vertex or any of our group companies suffers any losses, which are the result of any third-party claim in relation to your use of our Services in violation of these Terms, rights of third parties, or applicable laws and regulations, you shall without delay fully indemnify and compensate Vertex or any of its group companies for such losses. These losses will include reasonable legal costs made by Vertex or any of its group companies to defend against or settle such third-party claim.

9. Termination and suspension

1. Vertex may terminate or suspend the agreement by notifying you if:

2. If the agreement is terminated for any reason, Vertex will not have any obligation to refund pre-paid balance or credits. Amounts already invoiced to you, will become immediately due and payable.

3. Termination of the agreement, for whatever reason, will not affect any accrued rights or liabilities or payments due or the coming into force or continuing in force of any provision of this agreement which is intended to come into or continue in force on or after termination. Without limitation, clauses 4, 5, 8, 9.3, 12, 13, 15 and any other provision expressed to survive termination or expiry and those provisions necessary for interpretation or enforcement of these terms shall survive termination or expiration of this agreement for whatever reason and shall continue to apply indefinitely.

10. Force Majeure

1. So called ‘Force Majeure Events’ may happen. A Force Majeure Event means, with respect to a party, any event or circumstance, regardless of whether it was foreseeable, was not caused by that party and that prevents a party from complying with any of the obligations under this these Terms other than an obligation to pay money. Force Majeure Events include failure of a utility service, transport or telecommunications network or the internet, default of suppliers or subcontractors, war, riot, civil commotion, fire, flood, or storm.

2. If a Force Majeure Event occurs, the party that is prevented by that Force Majeure Event from performing its obligations under these Terms (the “Non-performing Party”), will be excused from performing those obligations, on the condition that such Non-performing Party used reasonable efforts to perform those obligations.

11. Use of Name

You authorize Vertex to use your trademarks, logos or signs for marketing purposes. This means that we may mention you as a customer of Vertex on our website and in other promotional material such as advertising or presentations. We will not use your name if you are a natural person. Unless otherwise agreed, you shall not use the brand, trademarks, logos or signs of Vertex for any purpose without our prior written approval.

12. Confidentiality

1. “Confidential Information” refers to information maintained in confidence by a party which is marked as such, or information whether written or oral that by its nature would be to a reasonable person under the circumstances understood to be confidential information of a party. Details of the Vertex platform, supporting documentation, the Services, and the results of any performance tests of the Services will be regarded as Confidential Information.

2. The receiving party shall use the disclosing party’s Confidential Information only for performance or receipt of the Services and shall share this information only on a “need-to-know” basis with employees and other contractors, provided they are under a legal obligation to keep the Confidential Information confidential.

3. The receiving party may disclose Confidential Information in connection with a judicial or administrative proceeding to the extent that such disclosure is required under law or a court order, provided that the party required to disclose Confidential Information gives prompt written notice of such proceeding to the other party, if permitted by laws and regulations, and uses reasonable efforts to minimize the disclosure to the extent permitted by law.

4. A party’s confidential information does not include information that:

5. Each Party shall hold all Confidential Information relating to or obtained from the other Party confidential for the duration of this Agreement and a period of at least three (3) years thereafter.

13. Notices

Any notice given under these Terms will be given in writing to the receiving party by personal delivery, registered mail or courier, or sent by e-mail to the designated email address. Your designated e-mail address is the address you fill in when you register for an account. Our designated e-mail address is support@vertexsms.com.

14. Invalidity

If any provision in or any part of these Terms is or becomes in any way non-binding, the parties will remain bound to the remaining part. The parties shall replace the invalid or non-binding part by provisions which are valid and binding and the effects of which given the contents and purpose of this agreement, are, to the greatest extent possible, similar to that of the invalid or non-binding part.

15. Dispute Resolution and Governing Law

1. These Terms and any dispute or claim arising out of or in connection with these Terms, their subject matter or their formation (including non-contractual disputes or claims) will be governed by and construed in accordance with Latvian law.

2. Each party irrevocably agrees that the competent courts in Daugavpils will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this these Terms (including non-contractual disputes or claims).

3. Before bringing a formal legal claim, you must first raise the issue with our support or legal team. In most cases we can resolve disputes that way.