Why You Should Use IVR?
Lower Costs Per Call
By optimizing your agent’s time and implementing a system that can reduce wait times, intelligently route calls, and automate some of the repetitive tasks, the cost of the average call to your company is reduced.
Enhanced Agent Productivity
With an IVR in place, you can reduce call volumes by introducing automated responses for the most common inquiries. When a live agent is needed, the IVR will route the call to the most qualified agent, making sure productivity is maximized and customers get the best agent first time round.
By introducing intelligent call routing with an IVR, you can effortlessly separate sales calls from routine inquiries or complaints. Thus, helping your agents and business attain better conversion rates.
Better Customer Satisfaction
For those customers with routine inquiries, they can be served more effectively and quickly with automated responses. And for those who need to talk to an agent, they get an improved level of service by getting routed to the right agents first time round.