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2-way messaging

Talk back.
Listen better.

Turn your SMS from a one-way broadcast into a two-way conversation. Receive replies, run surveys, confirm orders, handle support. All through SMS.

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what

What is 2-Way Messaging

Most SMS goes one direction: business to customer. With 2-Way Messaging, your customers can reply and you can listen. Inbound messages are routed to your endpoint in real time, threaded by short or long codes. It's SMS that talks back.

use cases

Use cases

Order Confirmations

YES/NO replies to confirm orders, deliveries, or appointments.

Customer Surveys

Collect feedback right after the interaction. High response rates.

Customer Support

Let customers reply to your messages with questions. Handle support via SMS.

Opt-out Management

STOP, UNSUBSCRIBE - automatic handling for GDPR compliance.

Polls & Voting

Run polls, contests, voting campaigns. SMS replies count.

how

How it works

STEP 01

You send

Outbound SMS via API or SMS Tool.

STEP 02

Customer replies

Inbound message arrives at our gateway.

STEP 03

You receive

Message delivered to your webhook in real time.

specs

Technical specifications

NumbersLong codes & Short codesChoose the right number type for your use case and country.

DirectionMO / MTMobile Originated (inbound) and Mobile Terminated (outbound) supported.

Response time<1sInbound messages delivered to your webhook in under one second.

DeliveryWebhook callbacksReal-time HTTP callbacks for every inbound message and DLR.

ThreadingThreaded by senderConversations grouped automatically by phone number for easy tracking.

pricing

Custom pricing.
Built around you.

2-Way Messaging requires a dedicated sender number for consistent, recognizable identity. Pricing depends on message volume, destination country, and reply logic. We'll build a quote that fits your use case.

Talk back.Listen better.